TERMS AND CONDITIONS
1. Detailed description of goods and/or services
Health by Herbs PTY LTD is a business in the natural healthcare industry that specialises in herbs.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by email.
(for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)
3. Export restriction (Optional)
The offering on this website is available to South African clients only.
4. Return and Refunds policy
The provision of goods and services by Health and Herbs PTY LTD is subject to availability. In cases of unavailability, Health by Herbs PTY LTD will refund the client in full within 30 days. Cancellation of orders by the client will attract a 15 % administration fee.
(If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.)
5. Customer Privacy policy
Health by Herbs PTY LTD shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal
information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569 .
6. Payment options accepted
Payment may be made via Visa and MasterCard.
7. Card acquiring and security
Card transactions will be acquired for Health by Herbs PTY LTD via PayGate (Pty) Ltd who are the approved payment gateway for all South African
Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
website. Users may go to www.paygate.co.za to view their security certificate and security policy.
8. Customer details separate from card details
Customer details will be stored by Health by Herbs PTY LTD separately from card details which are entered by the client on PayGate’s secure site. For
more detail on PayGate refer to www.paygate.co.za.
9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).
10. Responsibility
Health by Herbs PTY LTD takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.
11. Country of domicile
This website is governed by the laws of South Africa and Health by Herbs PTY LTD chooses 2 Baldoyle Avenue, Crosby, 2092, Johannesburg, South Africa as its domicilium citandi et executandi for all purposes under
this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
12. Variation
Health by Herbs PTY LTD may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13. Company information
This website is run by Health by Herbs PTY LTD based in South Africa trading as Health by Herbs and with registration number 2021 / 443709 / 07 and run by 2 Directors.
14. Health by Herbs contact details:
Company Physical Address: 2 Baldoyle Avenue, Crosby, Johannesburg, 2092, Gauteng, South Africa
Email: support@healthbyherbs.co.za
Telephone: 064 516 0637